Frequently Asked Questions (FAQ) – Your Guide to Lagos Jewelry
Welcome to the Lagos Jewelry FAQ. We are dedicated to providing an exceptional experience as you explore and acquire our heirloom-quality pieces. Below you will find answers to common questions about our products, services, and policies. For more detailed information, please visit the relevant policy pages on our website.
About Our Products & Craftsmanship
1. What makes Lagos Jewelry unique?
Lagos Jewelry is renowned for its distinctive design philosophy that blends timeless elegance with modern sensibility. Our signature technique, most famously showcased in the Caviar collection, involves handcrafting textured 22-karat gold into wearable art. Each piece is created with meticulous attention to detail, using only fine materials to ensure it becomes a lasting treasure.
2. What materials are used in Lagos Jewelry?
We are committed to excellence in materials. Our collections primarily feature:
- Precious Metals: 18-karat gold, sterling silver, and our exclusive patented blends.
- Gemstones: Hand-selected diamonds, cultured pearls, and vibrant colored stones.
- Finishes: Unique textures and patinas developed in our studio.
We recommend consulting individual product descriptions on lagos-jewelry.com for specific material details.
3. How should I care for my Lagos Jewelry?
To preserve the beauty of your jewelry:
- Storage: Always store pieces separately in the soft pouch or box provided to prevent scratches.
- Cleaning: Gently wipe with the included polishing cloth. Avoid exposure to harsh chemicals, perfumes, lotions, and water.
- Wearing: Put your jewelry on last when getting ready and remove it first during physical activities, cleaning, or swimming.
Ordering, Shipping & Delivery
4. How can I place an order?
You can shop our full collection conveniently online at lagos-jewelry.com. Browse by collection, style, or category, add items to your cart, and proceed through our secure checkout.
5. What are the shipping options and timeframes?
We offer reliable shipping to ensure your order arrives safely. For domestic orders, we provide several service levels. Standard shipping typically involves a processing period before dispatch. Expedited options are available at checkout for faster delivery. All estimated delivery windows begin once your order has shipped. For the most current and detailed shipping information, please refer to our dedicated Shipping Policy page.
6. Do you ship internationally?
Yes, we deliver to select countries worldwide. International shipping costs and delivery estimates are calculated at checkout based on your destination. Please note that customers are responsible for any applicable customs duties, taxes, or fees imposed by their country.
Returns, Exchanges & Warranty
7. What is your return and exchange policy?
Your complete satisfaction is our priority. We offer returns and exchanges on unworn items within a specified period from the original invoice date. All returns must include the original packaging and documentation. Please note that for hygiene and customization reasons, engraved or monogrammed items are considered final sale. For full details on how to initiate a return, please visit our Returns & Exchanges Policy page.
8. Does my jewelry come with a warranty?
Lagos Jewelry stands behind its craftsmanship. Our pieces come with a warranty against manufacturing defects for a specific period from the date of purchase. This warranty covers issues arising from production faults but does not cover damage due to normal wear and tear, loss, or accidental damage. Proof of purchase is required for any warranty service.
Account & Services
9. How do I manage my email subscriptions?
If you have opted into our marketing communications, you can unsubscribe at any time. Simply click the “Unsubscribe” link located at the bottom of any promotional email you receive from us.
10. I need further assistance. How can I contact you?
For any questions not covered here, our dedicated customer care team is ready to help. The best way to reach us for non-urgent inquiries is through the contact form on our website. We strive to respond to all messages promptly.
Thank you for choosing Lagos Jewelry. We are honored to be part of your story and wish you many years of enjoyment from your pieces.